Gas Market Solutions

Although Cognition can easily be adapted for use in any industry it can be provided out of the box with processing for the UK Gas Utility industry providing the following facilities.

Portfolio Management

Using flows from Xoserve the full customer portfolio is maintained providing information on supply periods (Gains / Losses), meter point class, meter read frequency and more.

Meter Reading Management

This facility provides management of reads accepted or rejected by Xoserve through the built in Incident (exception) Management. Incidents are provided for read rejections that can be controlled and worked through Cognition’s Teamwork workflow tool. This facility will also accept a flow of customer reads that can be verified against the industry data received to highlight any disparities.

Annual Quantity Management

This facility records Annual Quantity (AQ) calculations provided monthly by the industry to give a full picture of the portfolio AQ. When provided with a flow of customer reads it can also calculate the customers view of the AQ to highlight any anomalies. Provision is also given to challenge AQ values to allow maintenance of the crucial formula year values that affect gas charges for the subsequent year.

Invoice Reconciliation

This facility (which in the experience of other customers has returned significant savings) takes the invoices provided by Xoserve and serves them up so they can be analysed using built-in filter and view functionality provided as standard within Cognition. When provided with a flow of customer reads unbalanced invoices are highlighted improving the focus on invoices that may be incorrect. Invoice credits received after remedial action on invoice items (e.g. Xoserve contact creation, replacement readings) are monitored and reported to provide the financial impact of these corrective activities.

With the provision of a flow of customer statement data analysis of incorrect invoices can be further improved as the costs versus sales position is made clear.

Smart Meter Read Management

Given a flow of Smart Meter Readings this facility manages meter point class types and provides a flow of readings required by Xoserve so that the customer meets their meter reading requirements for class 3 meter points within the industry.